Credit decision & pricing engine – enhancing home loan offer precision

SA Home Loans (SAHL), a leading non-bank mortgage provider in South Africa, required a robust Credit Decision & Pricing Engine (CDPE) to streamline and optimize their home loan and additional lending offers. The goal was to deliver accurate, personalized, and risk-informed loan offers to applicants, enhancing approval precision and customer satisfaction.
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Challenges

  • Manual and static pricing models limited personalization and operational efficiency

  • Need for a dynamic engine capable of processing diverse data points for credit decisions

  • Integration complexity with existing home loan application systems
  • Ensuring compliance with internal lending rules and market regulations

Our solution

Cloudseed developed and implemented the CDPE, delivering:

Advanced Pricing & Decision Engine: Built a dynamic engine to calculate home loan offers based on:

  • Applicant credit score

  • Income and affordability

  • Map rating (property valuation factors)

  • Applicant age

  • Loan term

  • Additional configurable risk and business rules

Technologies & frameworks used:

  • Java: Core application logic

  • BPMN (Business Process Model and Notation): For visual workflow definitions and execution

  • DRL (Drools Rule Language): To configure flexible, scalable business and pricing rules

  • Docker: For containerization and deployment consistency

  • Eclipse & VS code: For streamlined development and maintenance

Integration with SAHL systems: Ensured seamless integration with existing home loan application workflows, enabling real-time decisioning and offer generation.

Offer diversification: Enabled generation of multiple tailored offers per applicant to enhance approval rates and align with SAHL’s strategic lending objectives.

Impact

  • Increased operational efficiency: Automated decisioning reduced manual underwriting workload and turnaround times.

  • Enhanced offer accuracy: Risk-based pricing and configurable rules improved offer precision and approval confidence.

  • Empowered business agility: DRL-based rule engine enabled business teams to update pricing logic without code changes.

Improved customer satisfaction: Faster, more personalized offers enhanced the applicant experience and conversion rates.

Outcome

Through the Credit Decision & Pricing Engine (CDPE), Cloudseed enabled SAHL to modernize its lending workflows, delivering real-time, personalized, and risk-informed home loan offers that strengthen market competitiveness, operational agility, and customer trust.