Cloudseed developed and deployed a user-friendly kiosk application, delivering:
Multilingual, intuitive user interface: Designed to guide users seamlessly through insurance purchase and renewal in multiple languages, ensuring accessibility to Dubai’s diverse population.
Comprehensive insurance coverage: Enabled users to insure themselves and their dependents, including spouses, children, parents/in-laws, and domestic workers.
eKYC & liveness checks: Integrated biometric identity verification with facial recognition and liveness detection, ensuring secure onboarding and compliance.
Document upload & validation: Allowed easy upload and verification of required documents such as Emirates ID, supporting quick processing.
Secure payments & instant policy issuance: Integrated real-time payment gateways for seamless transactions and issued policies instantly upon completion.
Strategic kiosk deployment: Installed kiosks in high-traffic locations such as hospitals, clinics, malls, and corporate offices to maximize user convenience.
Reduced processing time: Enabled customers to complete insurance purchases in minutes without manual intervention.
Increased accessibility: Provided 24/7 access to insurance services through strategically placed kiosks.
Enhanced security & compliance: Leveraged biometric and liveness checks to ensure secure, compliant operations.
Improved customer experience: Delivered a fast, paperless, and user-friendly digital insurance experience.
Operational efficiency: Reduced branch workload and operational costs with self-service automation.
Through the Insurance Care Kiosk Application, Cloudseed empowered the insurance company to revolutionize its customer experience, delivering secure, accessible, and efficient insurance services anytime, anywhere, while strengthening market leadership in digital insurance innovations within the UAE.
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