• Manual and paper-based survey reporting processes are causing delays and inefficiencies
  
• Limited real-time interaction with suppliers for parts quotations
  
• Lack of centralized data for effective cost control and performance insights

In collaboration with Reddot, Cloudseed developed MUA eReports, delivering:

Mobile-friendly web application: Enabled surveyors to conduct thorough vehicle inspections on-site, capture photos, and submit structured digital reports directly from mobile devices.

Seamless claim assignment: Streamlined the allocation of survey tasks to field surveyors, reducing turnaround time.

Real-time supplier quote requests: Integrated workflows for surveyors to request quotes from spare parts suppliers directly within the platform, speeding up parts sourcing and approvals.

Final digital report submission: Allowed surveyors to submit complete digital reports to claim handlers for swift decision-making and processing.

Centralized data management: Captured and structured survey data in a centralized system, enabling cost analysis, supplier performance evaluation, and negotiation of better rates.

Faster turnaround: Reduced survey and assessment cycle times through digitized workflows.‍

Cost control: Improved visibility of parts pricing and supplier options for better cost management.‍

Operational efficiency: Streamlined collaboration between surveyors, suppliers, and claim handlers.‍

Actionable insights: Enabled data-driven decision-making with structured, centralized survey and cost data.‍

Enhanced customer satisfaction: Faster and more transparent claims resolution process.

Through MUA eReports, Cloudseed empowered MUA to transform its motor claims assessment process, driving greater efficiency, transparency, and cost savings while enhancing customer service in a competitive insurance market.