We built MUA Garage Select, an integrated platform designed for MUA claim handlers, surveyors, and garages. Key features included:
Ticket management: Claim handlers create and manage tickets seamlessly.
Digital vehicle inspection: Surveyors perform inspections and upload reports digitally.
Garage bidding: Garages submit estimates, enabling competitive and transparent pricing.
Repair tracking: Real-time updates on repair progress and statuses.
Final vehicle handover: Complete digital closure of claims with customer notifications.
The system enables end-to-end digitization, from claim initiation to final vehicle delivery.
Reduced repair cycle time: Faster claim approvals and repairs through streamlined workflows.
Cost control: Transparent garage bidding process ensured cost efficiency.
Enhanced operational efficiency: Less manual intervention with automated workflows and integrated communication.
Improved customer satisfaction: Real-time updates and quicker turnaround increased trust and loyalty.
Since its launch in 2020, MUA select has been supporting MUA’s motor claims operations efficiently, with Cloudseed providing continuous maintenance and enhancement to meet evolving business needs.
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